Why charge for WhatsApp?
WhatsApp is a cheap and very popular communication tool.
Any mobile device with Internet access, no matter how simple, will now be able to send text messages via WhatsApp or even send an audio message or make calls via WhatsApp itself.
In May 2017, WhatsApp itself announced having reached the milestone of 120 million Brazilian users.
With these positive features, charging for WhatsApp cannot be ignored by the creditor.
The creditor needs to go where the debtor is. If the debtor is on WhatsApp, the creditor needs to be there too.
Billing via WhatsApp is Legal?
This is the main question for anyone thinking about making an active charge for WhatsApp.
Does the law allow debtors to be charged for WhatsApp?
Serving the customer through WhatsApp a lot of companies are already doing, this is nothing new. But the question is whether we can make an active collection, whether we can approach the debtor through WhatsApp.
If this was your concern, then you don't need to worry anymore. Because the legitimacy of charging through WhatsApp is already recognized.
Even the Consumer Defense Institute (IDEC) recognized the legality of charging for WhatsApp.